TERMS OF SERVICE

Last updated: October 2026

OVERVIEW

Welcome to KELVARA. The terms “we,” “us” and “our” refer to KELVARA.

KELVARA operates this website and online store to provide customers with access to our products, content and related services. Our store is powered by Shopify.

By visiting our website, purchasing from us or otherwise using our services, you agree to these Terms of Service. Please read them carefully before using the website or placing an order.

If you do not agree to these Terms, please do not use our website or services.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally able to enter into a binding agreement or that you have the necessary permission from a parent or legal guardian.

You may not use our products or website for any unlawful or unauthorised purpose.

We reserve the right to refuse service, cancel orders or limit quantities where reasonably necessary, including in cases of suspected fraud, pricing errors, stock errors or misuse of our website.

2. PRODUCTS

We do our best to display our products, colours, graphics and details as accurately as possible. However, colours and appearance may vary slightly depending on your screen, device or lighting.

Product availability is subject to change. We may discontinue products, designs, sizes or collections at any time.

Measurements and sizing information are provided as a guide. Please check the relevant product information before ordering.

3. PRICING & PAYMENT

All prices displayed on the KELVARA website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice. Any price change will not affect an order that has already been confirmed and paid for, except where an obvious pricing or technical error has occurred.

Payment must be successfully completed before an order can be processed.

4. ORDERS

After placing an order, you will receive an order confirmation using the contact information provided at checkout.

Receiving an order confirmation does not prevent us from cancelling or refunding an order where reasonably necessary, including because of stock discrepancies, payment issues, suspected fraud, incorrect pricing or other genuine errors.

If we need to cancel an order after payment has been received, we will refund the applicable amount using the original payment method.

Please ensure that your contact and delivery information is correct before completing checkout. KELVARA is not responsible for delays or additional costs caused by incorrect information supplied by the customer.

5. SHIPPING & DELIVERY

Orders are shipped according to the shipping options and estimated delivery timeframes displayed on our website or at checkout.

Delivery estimates are provided in good faith but are not guaranteed. Delays may occasionally occur due to couriers, public holidays, weather, high order volumes or circumstances outside our reasonable control.

Once an order has been dispatched, tracking information will be provided where available.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for further information.

6. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges and refunds are handled according to our Return and Refund Policy.

Items must meet the eligibility requirements stated in that policy before a return or exchange can be accepted.

Nothing in these Terms or our Return and Refund Policy is intended to exclude or limit any rights available to you under applicable South African law.

7. INTELLECTUAL PROPERTY

All content on this website, including the KELVARA name, logos, original graphics, product designs, photographs, text, website content and other brand materials, is owned by or licensed to KELVARA unless otherwise stated.

You may not reproduce, copy, distribute, sell, modify or commercially use our content without prior written permission.

Purchasing a KELVARA product does not transfer ownership of any intellectual property associated with the product or its design.

8. PROMOTIONS & DISCOUNT CODES

From time to time, KELVARA may offer promotions, discount codes, gifts with purchase or other special offers.

Unless otherwise stated, promotions cannot be combined. We reserve the right to modify or end promotions and to reject the misuse of promotional offers.

Any conditions specific to a promotion will be communicated alongside that offer.

9. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment providers, delivery services and Shopify.

We are not responsible for third-party websites or services that we do not own or control. Your use of those services may also be subject to the relevant third party's own terms and privacy policies.

10. PERSONAL INFORMATION

Your submission and use of personal information through our website is governed by our Privacy Policy.

By placing an order, you agree that we may use the information you provide as reasonably necessary to process your payment, fulfil your order, arrange delivery, provide customer service and otherwise perform our obligations to you.

11. WEBSITE USE

You agree not to interfere with the operation or security of our website, attempt to gain unauthorised access to our systems, introduce malicious code, scrape or reproduce website content for unauthorised commercial purposes, or use the website in any unlawful manner.

We may restrict access to our website where reasonably necessary to protect KELVARA, our customers or our services.

12. ACCURACY OF INFORMATION

We aim to keep information on our website accurate and up to date. Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other details.

Where permitted by law, we reserve the right to correct genuine errors and update information.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, KELVARA will not be liable for indirect, incidental or consequential loss arising from your use of our website or products.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.

14. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify KELVARA against claims, losses or expenses resulting from your unlawful use of our website, your violation of these Terms or your infringement of another person's rights.

15. SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue to apply.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.

The latest version will always be available on this website. Changes will apply from the date the updated Terms are published, subject to applicable law.

17. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Nothing in these Terms is intended to restrict any rights available to consumers under applicable South African consumer protection legislation.

18. CONTACT

Questions about these Terms of Service can be sent to:

KELVARA
Email: kellwellness1@gmail.com