Shipping policy
SHIPPING POLICY
Last updated: October 2026
SOUTH AFRICA
KELVARA ships throughout South Africa.
Orders are processed and packed within 3–4 business days after your order is placed. Business days exclude weekends and South African public holidays.
Standard Shipping — R100
Estimated delivery: 2–4 business days after dispatch.
Express Shipping — R300
Estimated delivery: 1–2 business days after dispatch for most major areas.
Free standard shipping is available on South African orders over R700.
Delivery to regional or outlying areas may take a little longer.
UNITED STATES
KELVARA also ships to the United States.
International orders are processed within 5-7 business days. Shipping costs and available delivery options are calculated at checkout.
International delivery times vary depending on the destination and courier service selected. Tracking details will be provided once your order has been dispatched.
Please note that international orders may be subject to customs duties, taxes or import fees imposed by the destination country. Where applicable, these charges are the responsibility of the customer and are not included in the product or shipping price.
TRACKING
Once your order has been dispatched, you'll receive tracking information so you can follow its journey.
DELIVERY ADDRESSES
Please double-check your shipping address before completing your order. Customers are responsible for providing complete and accurate delivery information.
If you notice an error after placing your order, contact us as soon as possible at kellwellness1@gmail.com. We'll do our best to help before the order is dispatched, but we cannot guarantee that changes can be made once fulfilment has begun.
DELIVERY DELAYS
Delivery timeframes are estimates and may occasionally be affected by courier delays, public holidays, weather, customs or other circumstances outside KELVARA's reasonable control.
If your order seems to be taking longer than expected, contact us at kellwellness1@gmail.com and we'll help you look into it.