Refund policy

RETURNS + REFUNDS

We hope you love your Kelvara order. If it’s not quite right, you may request a return or exchange within 14 days of receiving your order.

Items must be unworn, unwashed and in their original condition, with all original tags and packaging included. Items that show signs of wear, washing, damage, makeup, deodorant, perfume or other marks cannot be accepted.

To request a return or exchange, please contact us at kellwellness1@gmail.com with your order number and reason for the return. Please wait for your return to be approved before sending anything back.

Unless the item arrived faulty or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Once your return has been received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos so we can make it right.

Sale items and gift cards are final sale and cannot be returned or exchanged.

Nothing in this policy limits any rights you may have under applicable South African consumer protection law.